BlueWave Living respects and upholds an individual resident’s rights to privacy protection in accordance with Privacy Legislation.
‘BlueWave Living is proud to be a smoke-free facility
The health and safety of our residents, staff and visitors is very important to us. We are continually taking steps to encourage, and provide, a healthy environment for all. As such, BlueWave Living is a smoke-free facility. We thank you for your co-operation in maintaining a healthy environment for everyone.
CODE OF CONDUCT
BlueWave Living’s Code of Conduct can be viewed here.
CHATER OF AGED CARE RIGHTS
The Charter of Aged Care Rights is designed to ensure a person’s rights are not diminished when they move into an aged care service. Click here to view.
THE STEPS TO ENTER AN AGED CARE HOME BOOKLET
The Steps to enter an aged care home booklet is designed for senior Australians, their families and carers, it guides them through the pathway to access care in an aged care home. Click here to view.
THE NATIONAL AGED CARE PROGRAM ADVOCACY SERVICE
The National Aged Care Advocacy Program (NACAP) is funded by the Australian Government under the Aged Care Act 1997. It provides free, independent and confidential advocacy support and information to older people (and their representatives) receiving, or seeking to receive, Australian Government-funded aged care services.
Advocacy services ensure that the rights of consumers are supported and that they are empowered to make informed decisions about their care.
From 1 July 2017, the Older Persons Advocacy Network (OPAN) has been engaged to deliver the NACAP as a single national provider. OPAN delivers NACAP through its network of nine service delivery organisations across Australia. Each provides a nationally consistent model of independent advocacy, information and education focused on the rights of older Australians in need of care.
To speak to an advocate, call the National Aged Care Advocacy line on 1800 700 600 (free call) or visit the OPAN website.
NEW SIGN LANGUAGE INTERPRETING SERVICE
From November 2020, older Australians who are deaf, deafblind, or hard of hearing, and who do not have access to interpreting services through aged care programs or the National Disability Insurance Scheme (NDIS), can access free sign language interpreting services for daily activities such as:
- family/social events
- moving/selling house
- dealing with agencies/advisors etc.
These services are available face-to-face and by video remote.
Sign language services for deaf consumers or consumers who are hard of hearing are available in:
- American Sign Language
- International Sign Language
- Signed English
Tactile signing and hand-over-hand interpreting are available for deafblind consumers.
Accessing these services
Clients will need to contact Auslan Connections in advance. Once registered you will receive a Department of Health booking code which can be used each time you book an interpreting service. Bookings can be made via the Auslan Connections website or by calling 1300 010 877.
Bookings should be made in advance when possible to ensure the availability of an interpreter.